24th Annual CUNA HR & Organizational Development Council Conference

Focusing on the conscious choices we make every day that impact the lives of others, Making a Difference™ is an eye-opening and heartfelt keynote detailing how to positively influence people in every imaginable way, regardless of position or status. Each of us has the potential to transform the culture of an organization through our actions and attitude.

Like making perfect pancakes, creating an extraordinary customer experience requires preparation, skill, focus, patience and timing.

In Patrick’s book, The Pancake Principle, seventeen sticky ways to make your customers flip for you, Patrick shows how to create excellence in business and in life. We all have customers. Whether we are in sales or education, HR or administration, the ones who rise to the top are the ones who can turn customers into fans.